Delivery & Returns
How quickly will my order arrive?
We are open Monday to Friday so orders can only be dispatched on these days.
Standard delivery orders are sent using Royal Mail 2nd Class (our standard delivery) will arrive in 2 - 3 working days (excluding Saturday) from dispatch. Next Working day deliveries will arrive next working day for orders placed before 12 midday. Orders placed after 12 midday on Friday will be dispatched on Monday to be delivered on Tuesday. Next day orders placed after 12 midday on Thursday will be dispatched on Friday and will arrive on Monday.
Can I return an item?
Of course! We hope you are happy with your purchase. If you are not, just return the product to us within 14 days of receipt in its original packaging and un-used and we will refund you the price of the goods only to the original credit or debit card used. Note: Bespoke items are non-returnable, including custom sizes.
Please note that some of our items are now sent out in pre-sealed bags for hygiene purposes and once opened cannot be returned to us. Please also note that returned items must be sent back with all packing (including external purple piped packaging bags) or we reserve the right to take off £5 from the order. Return costs are at your expense and we would recommend you obtain a free ‘proof of postage’ receipt from your Post Office. You must package the goods appropriately to ensure that they are returned in perfect condition as they are your responsibility until they reach us. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights. Under the Distance Selling Regulations 2000, if you buy online you have the right to a full refund if you request one in writing within 7 working days of receipt.
Can I cancel an order?
Yes, you have the right to cancel the order up to the point at which the goods are dispatched by us. Should you cancel your order before dispatch, we will refund the full amount to the original credit/debit card within 5 working days.
Do you offer international shipping?
Standard shipping is within the UK mainland. However, certain products can be shipped international, please contact us for a delivery quote if you are looking to ship internationally.
Do your products come with a guarantee?
Yes! Many of our products carry a guarantee, our products are of a very high quality and will normally last much longer than this time period although can sometimes need to be changed for hygiene reasons. Posture chairs, country seats and writing slopes should not be used longer than this guarantee period unless serviced by a Putnams trained product technician. For this reason you take your own risks using these products (posture chairs, country seats and writing slopes) outside of the guarantee without a full service. We cannot be held liable for any damages.
What are your customer service hours?
Our customer service team are available to answer any of your quiries between the hours of 09:00 - 17:00, Mon - Fri (excluding Bank Holidays).